Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. No, what you need to do is switch the extension wiring from the BT socket to the VM one. So you can either unscrew this one & push on the connector provided in the Quick Start pack. OR. . Networking and WiFi. Tudor. Community Natter. On top of that, Virgin Media also offers a self-install option. Connect the black-banded end of the isolator cable to the socket of your Hitron. 0 Kudos Reply. Got a technician booked for next week to move a socket from one side of the room to the other. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . There is an access panel in the ceiling for pipes and cables. Plug the cables into the hub. I actually want to move it where I think the previous Virgin socket originally was - there's. Everything you need is posted to you. 0 Kudos Reply. Re: Move Virgin wall socket - Virgin Media Community - 5409168. Using two boxes simultaneously would require an addition to your subscription, though. This will not affect your broadband connection. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. Praying the white is the virgin one. We all know and love the internet and TV services that can enter our homes through entry points. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. If speeds aren’t as good as they could be, try your Pod in different places. Buy Multimedia Sockets at Screwfix. 22/11/12 - 11:50 #6. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). You’ll then be able to use your same old phone to make. 0 or Hub 3. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Buy move who red label end of the white cable into the wall socket. A network adapter – you’ll need this for every computer you want to connect. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. In any case your contract prohibits you moving it yourself. • Take the red-banded end of the isolator cable and push it. To get the cable removed or reburied, I'll need to get. . I will assist you on getting this done for you. Posts. Most QuickStart kits have just 6 cables, connectors and powerlines to. Hi there I moved house with my family and we wanted to move to Virgin Media. Various cable mediums are used in modern systems to transmit data. Wow. The RJ11 sockets will be redundant. Regards, Steven_L. on 10-02-2023 10:41. Virgin Media Price Guides. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Has anyone else experience this an. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Virgin Media services are only available in eligible Virgin Media network areas. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. All the wall sockets I can see are for BT. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Options. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Virgin media wall socket in an unusable place. . In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. You can also check for a loose cable as not all properties have a socket. The UK isn’t the first country to make this move. Sky will credit your account with up to £100 if Virgin charges you termination fees. VM. Tudor. Security. So, a 50 minute broadband, TV and phone. Back a step. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. I need to move the SH closer to the TV, it is currently in another room. The cable could be hidden within, or behind, furniture. There is an old openreach socket with a coax cable underneath, but in no way connected. Virgin Media Quickstart set up. A new secure password will be generated for you. the street is enabled for the service. VM want £99 to move it. Reply. However, I do not have any of the specified wall sockets available. The Virgin wall sockets just have one connector at the bottom. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. We are about to move into a property which we are renovating, including a complete rewire. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. You need something called a barrel to connect the two. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Once you have the adapter, you can use it to plug your phone into your hub. Bedfordshire. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. I've tried calling Virgin Media on 150. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 2. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Tudor. It’s easy to switch your TV and landline services too. What type of cable does Virgin Media use? SSL Coax. . 3. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. the box should be inside your house. on 17-03-2023 15:45. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. What type of cable does Virgin Media use? SSL Coax. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. You need something called a barrel to connect the two. Re: Move Virgin wall socket. Choose the best spot for your wifi hub. . So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. on 12-01-2023 10:45. It should be free of charge. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Booking an engineer is easy with Virgin Media. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Security matters. Please look out for the private message and we can get started. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. . It will look something like this. Hi. Buy the appropriate extension cable. This will allow a RJ11 socket at the telephone. Account - Cable. We're here to help. Everything is converted to specialised triple screened coaxial cable. To work, your wireless router needs to be placed within reach of: A power socket. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The wall box may be branded with the logos of an old cable TV company (not VM). Very poor advice. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Back a step. 1. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. jbrennand. I'm a Very Insightful Person, I'm here to share knowledge. Or a VM person will sort it for you when they get here in a day ot two. If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. I wanted to check with people on here before trying to get an engineer in, just. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. My Virgin Media App. I will private message you now to confirm your details. We all know and love the internet and TV services that can enter our homes through entry points. #1. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Virgin Media M125 Fibre Broadband. The OUT terminal from the Technetix isolator has a terminator cap on it. All you need to do is contact Virgin Media and explain what the issue is. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Feed this disconnected extension wire into the VM socket and. This follows on from an appointment made for last week. Step 2: Order your Sky Broadband service. When you’re booking your move, let us know if you want to choose a new package for your new home. I don't have a virgin media wall socket and this is stressing me out. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. u just run a long cable from the box inside to whatever room u want. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. If they do come on, then again its a white cable/plug in issue. You need to use one of these and run it upstairs using proper ethernet cable (cat5). Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Buy the appropriate extension cable. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. VM has a rolling programme of work to move all customers over by 2025. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. on 15-04-2023 16:54. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media Help - Get help, tips an. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. Then another 5 metre along another living room wall. This includes: The Stream box. The main socket fed by this. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Much easier and more discreet than putting a junction in. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Phone. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. I'm a Very Insightful Person, I'm here to share knowledge. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. 0a output. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Not had any success calling. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. on 17-12-2022 10:39. There should be a wall mounted box somewhere inside that has an F socket on it. ) Some advice- New customer signing up before moving into new home. Any extension that you create after the main socket is your responsibility. I've got a new hub 5 and want to take advantage of it on my pc. Options. Virgin Media Community. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Or wait here a day or two for a VM Mod to pick this up. I then unplugged the Pod and plugged it back in again and then it worked. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Installing Virgin Media banda for the primary set . Next step . Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Thank you for posting and for joining this thread regarding home phone switchover. on 22-03-2023 11:44. You’ll find this on the base of the Hub unless you’ve changed it. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. All the cabling is the property of Virgin Media and must not be touched. ahhh the rubbish that is CS - you could try this. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. Always assuming the cable will reach to the BT junction box of course. 11ax), improved security (e. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. RedTomato said: I removed my Virgin cable about a month ago. This TEL1 socket serves the same function as the old 'telephone master socket' did. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Virgin have unilaterally made this socket inactive. The SSIDs must be the same and broadcast enabled. VM BB TV Landline. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. The box does however have a hole in the bottom, through which i could see some. . I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. I can only find the TV socket. Browse Virgin Media Virgin Media Community. Options. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. Unfortunately Forum Staff are unable to process new deals. Powerlines use your home's electrical wiring to connect devices. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. PS. Thanks everyone for the help. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. See where this Helpful Answer was posted. At least spell your title correctly jeezus . In any case your contract prohibits you moving it yourself. Crazy! They must be made of money. It has two outputs on the left of the wall box. on 12-10-2022 15:38. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. All our services will be set up so, once you’re in your. Tech Chatter. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. VM BB TV Landline. Solved: We have the quickstart pack but sadly cannot get broadband set. When you place your order, we'll let you know. 8 March 2011 at 8:29AM. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. Aug 16, 2014. 4. Manage Your Account. . Your connection box is usually put in the living room on the wall. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. I have the most. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. No, you can keep using the same phone you’ve always used. Solved: Could someone please contact to arrange to move my socket. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Lets us know how the appointment goes. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Account - Cable. Turn on and start the Box. Back a step. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Broadband. Turn on suggestions. Switched. Don't touch it. I had 2 plugs and 2 bulbs in my old property - with no issues. Answer. into the Virgin Media socket on your wall. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. All the cabling is the property of Virgin Media and must not be touched. OR. Calling a virgin landline - Ringtone had changed. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. All the sockets are put in for you if they do not exist already e. Pay £75-£99 for Virgin Media to do it. New Euro outlet. The steps that the Virgin. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. The top “capped” one is marked FM & has been disused since cable went digital. on 27-10-2022 09:24. You can test they’re secure by checking they don. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. Following the installation and verification of its functionality, you can browse the web or. 1. If you look into the back of your Hub, you'll see a port. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. The wall socket is currently in the living room and I need it moved to another room. It’s a leasehold converted flat in the loft flat (I. 01/09/14 - 13:14 #2. Tudor. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. It is really quite simple. Installation: Wall socket issue. Options. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I don't work for Virgin Media. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. We would like to show you a description here but the site won’t allow us. Luckily, most newer computers have one already. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Or the virgin cable that comes into ur property at the moment pull out and. Step 2: Order your Sky Broadband service. Solved: Hi - I need the Broadband wall socket and telephone socket moved. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tried looking but can't see a way to book an engineer for this? Thanks. Surrey. Just push to fit. Stay safe online. If it doesn't work then you can call the pre-installs team on 0800 052 1734. We would like to show you a description here but the site won’t allow us. What needs to be done is for the new Virgin Media CV21 connection. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. I only need them moved by less than a 30 cm. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. The wall socket is currently in the living room and I need it moved to another room. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Ultrafast Broadband. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Paul. 1 Attach the base 1. Security matters. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Sometimes there is no wall box, just a trailing cable.